Frequently Asked Questions
1. Where are your products made? All our products are meticulously handcrafted in Ethiopia using traditional methods passed down through generations. We take pride in supporting local artisans and Ethiopian businesses.
2. Are your materials sustainably sourced? Yes, we are committed to sustainability. Our materials are 100% organic and sustainably sourced, reflecting our dedication to environmental responsibility.
3. How do you ensure fair wages and working conditions for artisans? Fair compensation and ethical working conditions are fundamental to our values. We believe in paying artisans and Ethiopian businesses fairly for their work, which is reflected in the price of our products.
4. What is your return policy for faulty orders? If you receive a faulty order, please contact us immediately upon receipt. We're committed to ensuring your satisfaction, and we'll work with you to resolve the issue promptly, including processing returns if necessary.
5. How do you ship your products? We partner with reliable shipping providers to ensure safe and efficient delivery of your orders. Shipping options and costs may vary depending on your location. You can find more information about shipping on our Shipping Policy page.
6. Can I customize my order? While we offer a curated selection of beautifully crafted items, we do not currently offer customization options. However, we're always open to hearing your feedback and suggestions for future products.
7. How can I get in touch with your customer service team? We're here to assist you! You can reach our dedicated customer service team by emailing [email protected] or filling out the contact form on our Contact Us page. We strive to respond to all inquiries promptly.